Are your services 1st class?
Would you boast about the services that your business produces? Would you go as far to say that they are top notch? Well why not put them to the test!
I have added a new service for you. I will go into your business or use your services just like a customer/client would and see how well it goes (or doesn’t). I’m not doing this to tear any business apart, on the contrary, I want to help improve the customer experience side of businesses.
Customer experience is the be all and end all when it comes to business. If your customers have a lousy experience, no matter how loyal you think that customer/client has been to you, they will go elsewhere. Your business is not unique. Everyone of us in business has copied our models from someone else, we’ve just made it better – that’s the difference!
You can make your business stand out even more by having a Professional Concierge verify your services. On successful completion you will get a certificate and a badge of honour that you can display on all of your social media platforms, your website and any other marketing material you may use.
Can you imagine!?! Your services standing up to the test of a concierge! As you may be aware, a professional concierge has extremely high standards, an excellent eye for detail and a reputation for knowing the best and knowing exactly how customers and clients should be treated.
You may be thinking “so what, I’ll just get a secret shopper to do this for me, why do I need a concierge?” Well apart from what I mentioned above about how a concierge conducts themselves, I actually want to see you succeed and grow. After my visit is complete, I will sit down with you and produce a full report. This gives you a breakdown of the different areas that I have visited and if there needs to be improvements we will go through it all, step by step. I won’t just leave you with that, I will help you get your standards up to scratch as well.
Customer experience is the number one factor in why a business would fail if done incorrectly. Below are some statistics by superoffice.com
- 86% of buyers are willing to pay more for a great customer experience
- 73% of buyers point to customer experience as an important factor in purchasing decisions
- 65% of buyers find a positive experience with a brand to be more influential than great advertising
“Therefore, if you want your customers to stay loyal, you have to invest in the experience. As a result, Gartner predicts that by 2019, more than 50% of organizations will redirect their investments to customer experience innovations.” – superoffice.com
Don’t waste energy and time trying to figure out how to make your business better, let me have a look and I can see what your business is really like from an outsiders point of view. Non of your staff will get away from me, everyone will be scrutinised!
Lets see how well your business is really doing when it comes to customer experience and get in touch today!
07508609919 – Text and WhatsApp available
*all links will take you to a third party website, which Amanda Crossley or Concierge Ninja are not affiliated with*